Carol
8/10
United Kingdom 🇬🇧
Comfortable airport hotel for a short stay.
Pros: Location is great for the airport. Large room with very comfortable beds. Breakfast was good but expensive for what it was.
Cons: The instructions for finding the hotel shuttle were non existent and the staff member I spoke to twice was unhelpful. They factually said that they couldn’t call/message me back because I had an international phone number. Fortunately I found it in the end. The bathroom could do with updating. Very weak shower.
Shelleam
10/10
United States 🇺🇸
Pros: Really helpful. When I arrived I had made a reservation for the wrong day through booking.com. I called Booking.com and thought it was fixed, but when I arrived they had no record of the fix and had charged me a penalty. The manager fixed it and refunded the penalty! Plus, it was 5 minutes from the airport by shuttle and the shuttle was on demand. I am loyal to another change but am seriously thinking of switching to this Hilton.
Cons: Na
Greg
9/10
Canada 🇨🇦
Clean and comfortable
Pros: Clean, very comfortable rooms, good beds, good restaurant
Cons: All was good
Hassan
8/10
Canada 🇨🇦
Pros: I loved the location of this hotel, right at the ocean harbor, only minutes away from the airport.
Cons: The staff wasn't really friendly or welcoming. I had to upgrade my room to suite as my last room was very tight, yet after the upgrade I was disappointed. I upgraded to a family suite, you would think that in a suite you should get everything up to mark but walls had cracks where they hung the toilet paper. Very poor paint job done on the ceiling. Carpet was very old and dirty. It didn't feel like I was staying at Hilton
Graham
8/10
United Kingdom 🇬🇧
Nice relaxing two nights after a long road trip
Pros: Harbour views. Marina views. Quieter area of San Diego but still close enough to main town. Easy access for airport. 12 o’clock check out was useful.
Cons: Some decor, carpets a little tired
Barbara
10/10
Mexico 🇲🇽
Must stay at the Hilton!!
Pros: Everything! Restaurant delicious, service amazing, the staff was great and our accommodation fantastic!!
Joseph
8/10
Germany 🇩🇪
Great location, great facilities, big comfy beds :D
Pros: The hotel was great, clean, and in the perfect location for me, which was close to the airport. The staff were super friendly as well, knowing that I was traveling for new years eve, I was expecting chaos, but really didn't notice any. One member of the checkin staff was even kind enough to check if there were any extra available rooms I could switch to and provided all the options for me (more on that below.). Parking is available, but it was $35/day, not really an issue but just would have been good to know beforehand. The beds were comfy with lots of pillows and a thick blanket for extra coziness. The bathroom was a little smaller than I'd expected but not an issue at all, and was clean and well maintained/seemed new. Harbor Island itself is an amazing viewpoint looking over the ocean, the city skyline, and Coronado Bridge in the distance, with even more moor'd boats on the other side; a really relaxing vista overall.
Cons: The only complaint I had was about my room with regard to it's location in the building as a whole. I stayed in room 325, and reserved a room with a balcony, and a view of the water. And while I did have a room with a balcony and a view of the water, it also had an obstruction: the roof of the carport/main entrance of the hotel. Being on the 3rd floor is high up, but not really high enough to have an unobstructed view of the water/city (see image below). It's not really an issue that can be avoided in terms of occupancy, it's more the consideration of the overall construction, though a little warning at the initial check-in would have been nice. That being said, after check-in, I went back downstairs to ask if there was a different room a little higher up that was available. The person I spoke with was super nice, super helpful, found a few remaining options (again, new years eve, so I wasn't expecting there to be much anyway) but the other options were overlooking the parking lot a bit more, so overall I decided to stay in the room with roof obstruction. In the end, the main goal wasn't to spend all my time in the hotel room anyway so it really didn't matter too much, but it is a small thing to consider for future reservations.
Dennis
9/10
United States 🇺🇸
We found accommodations so nice we cancelled a future stay from the Sheraton to the Hilton.
Pros: Our room was overlooking the marina. Very beautiful view.
Cons: While the restaurant menu was adequate we felt it could have been a little better.